How to Raise a Complaint

Last updated: October 2026

Every homeowner who contacts Gottavia Heating & Air should get a fair and honest experience. If something went wrong, tell us. This page shows how to complain and what happens next. It is a general template. It is not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you phoned or contacted Gottavia Heating & Air
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider you were connected with

If the Issue Is With a Provider

Providers in our network are independent businesses. Each one answers for its own estimates, pricing, equipment, warranties, work and customer service. If work in your home went wrong, start with the provider. Keep a written record of what you say and what they reply.

Still tell us. Feedback helps keep the network honest. Providers who keep falling short of expectations may be removed. Know the limits, though. Gottavia Heating & Air cannot settle contract disputes, handle warranty claims, refund a provider's work or decide things for a provider.

How to Send a Complaint

Email contact@gottavia.living. Please include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Send It

We acknowledge complaints by email, usually within a few business days. Then we look into what happened. That may include reaching out to the provider. Finally, we reply with what we found and any steps we are taking.

Not Happy With the Reply?

You can answer our reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with an HVAC contractor, your state's contractor or mechanical licensing board may also help.

Contact

Email: contact@gottavia.living